Oversea customer support

Position: Oversea customer support
Location: Tokyo, Japan
Vacancies: 5
Employment Type: Full-time
Department: Customer Solution Division
Probationary period: 6 months
Working hours: 9.00-18.00

Job description:
We will leave the operation management dedicated to overseas projects of customer support mainly for game applications.

■ Business details:
・Negotiations and meetings with Japanese corporate customers
・Business coordination with Philippine members and internal departments
・Collaboration with overseas partner companies (US, Armenia, etc.)
・Business flow creation/operation project management
・Report creation
・Identification of tasks, suggestions for improvement, etc.
・Office work such as in-house work data and report creation
・Project management, etc.

Job requirements:
・ Social experience 2 years or more
・ Over 1 year of experience dealing with corporate customers
・ Japanese language business level (Japanese test N1) or higher
・ English skill native or business level
・ PC skill (typing, browser operation)
・ Create minutes using pc input, chat on skype, slack, etc., and use video conferences on a daily basis.
・ Use Excel skills (data creation, functions, etc.), Word (text creation, table creation, paragraph manipulation, etc.) in daily life.

Welcome conditions:
・ Management experience, experience of organizing teams, etc.
・ Customer support experience is welcome (support experience in English is a plus)
・ Powerpoint skill (presentation materials creation, etc.)

Expected annual income: 3 million yen to 4.5 million yen

Company benifits:
Basic salary: 187,000 yen to 280,000 yen per month.
Fixed overtime fee: JPY 63,000-95,000.
Fixed overtime hours: 45 hours.
Overtime work: On average 20 hours/month.
Additional payment of wages for overtime work.
Break time: 60 minutes.

Welfare:
・Various social insurance
・Commutation allowance payment (up to 20,000 yen per month)
・Dependent allowance
・Nursing care leave
・Prenatal leave/childcare leave
・Housing allowance

Holiday:
Weekends, public holidays, Summer vacations, year-end and New Year holidays, condolence leave, paid leave etc.

Application Method:
Please apply from the site below (registration required)
https://www.hiwork.jp/en/job-detail/JA2007160002

Or
Please send us your update English & Japanese resumes at: recruit@b-causebd.com