Dynamic Customer Service at Mobile Shop [Sales/ N1]

Position name: Customer Service at Mobile Shop
Vacancies: 11
Employment: Regular employees
Department: Store Sales Group
Work location: Tokyo, Chiba, Kanagawa, Saitama
Trial Period: Yes (6 months)
Trial period: 3 months up to 6 months
*There are no changes to salary conditions
Working hours: 10:00〜20:00

Main Business: Retail (Other)

[Job description]
I am in charge of general customer service (sales, contract administration, application service) for customers who come to the store at the mobile phone shop. After becoming accustomed to sales operations, you will be involved in creating stores.

[Specific work]
1. Mobile phone sales
2. Response to inquiries
3. Consulting
4. Contract office
5. Store creation, etc.
We will work with the store staff to plan and execute the store with the aim of creating a store with higher customer satisfaction.

[About position]
Mobile phones are now an indispensable item, and various requests are made by customers. We will listen to your needs and make proposals that suit your customers.

[About education system]
New employee training, stratified training, OJT, etc.
<Contents of training upon joining the company>
・About the company, customer service etiquette, industry knowledge, work details in the store, business knowledge, service basics (total 5 days)
<After joining the company>
・In addition to conducting various trainings to accurately grasp customer requests and acquire high-quality customer service skills to improve customer satisfaction, actively participate in customer service competitions sponsored by careers and grow. Is promoting.
・The company has the opportunity to be promoted to store managers and above regardless of age, and at the same company, it is possible to step up to gradually acquire store management capabilities such as human resource management and numerical management.

Job Requirements:
(Must conditions)
No experience required. We are making a selection that emphasizes people.

Those who meet all of the following
1. Those who can have bright and energetic communication
2. Those who can value teamwork
3. Those who have Japanese skills to communicate with customers at mobile shops without problems
4. For foreigners
・N1 (N1 is difficult to deal with contract work)
・Working experience in Japan (temporary employees, contract employees, full-time employees)
*Only part-time jobs at convenience stores and restaurants are not recommended.

Welcome Condition:
Sales, customer service, sales experience

Expected annual income when joining the company: 2.80 million yen-3.17 million yen

Benefits & Welfare:
Bonus: Twice a year (June/December), full payment of transportation expenses (some internal regulations apply)
Benefits : Various social insurance (Health insurance, welfare pension, employment insurance, workmen’s accident insurance *Health insurance is a unique health insurance association <CNC Kenpo> with a low insurance burden, free vaccination, free dental examination, various health activities, etc. Yes), housing/regional allowance (10,000 to 40,000 yen/month *depending on the place of residence), retirement allowance system, regular health checkup (once/year), defined contribution pension system, employee/family preferential purchase system (mobile phone) Terminals, etc.), social gatherings four times a year (partly paid by companies), employee meetings (corresponding to various condolence relations), benefit station (external welfare service), award system (twice a year), retirement age: 60 years old, Reemployment system available: Up to 65 years old, incentive to pass public qualification, career qualification allowance (10,000-50,000 yen/month)

Holiday: [110 days]
Weekly 2 days system, shift system (9 to 10 days off a month), paid leave 10 to 20 days, continuous leave (once every 6 months / up to 6 days once), condolence leave, prenatal and postnatal leave, childcare・Nursing care leave

Application Method:
Please apply from the site below (registration required)
https://www.hiwork.jp/en/job-detail/JA2007130002
Or
Please send us your update English & Japanese resumes at: recruit@b-causebd.com