Oversea customer support

  • 正社員
  • Tokyo, Japan
  • $42000 USD / 年収

b-cause, Inc.

Position name: Oversea customer support
Work location: Tokyo, Japan
Vacancies: 5
Employment Type: Full-time
Department: Customer Solution Division
Probationary period: 6 months
Working hours: 9.00-18.00

Job description:
We will leave the operation management dedicated to overseas projects of customer support mainly for game applications.

■ Business details:
・Negotiations and meetings with Japanese corporate customers
・Business coordination with Philippine members and internal departments
・Collaboration with overseas partner companies (US, Armenia, etc.)
・Business flow creation/operation project management
・Report creation
・Identification of tasks, suggestions for improvement, etc.
・Office work such as in-house work data and report creation
・Project management, etc.

Job requirements:
・ Social experience 2 years or more
・ Over 1 year of experience dealing with corporate customers
・ Japanese language business level (Japanese test N1) or higher
・ English skill native or business level
・ PC skill (typing, browser operation)
・ Create minutes using pc input, chat on skype, slack, etc., and use video conferences on a daily basis.
・ Use Excel skills (data creation, functions, etc.), Word (text creation, table creation, paragraph manipulation, etc.) in daily life.
・ Excel skills (data creation, functions, etc.), Word (text creation, table creation, paragraph manipulation, etc.)

Welcome conditions:
・ Management experience, experience of organizing teams, etc.
・ Customer support experience is welcome (support experience in English is a plus)
・ Powerpoint skill (presentation materials creation, etc.)
・ Because there is a lot of work related to the game, we love games!

Expected annual income when joining the company: 3 million yen to 4.5 million yen
Basic salary: 187,000 yen to 280,000 yen.
Fixed overtime fee: JPY 63,000-95,000.
Fixed overtime hours: 45 hours.
There is overtime work Average of about 20 hours per month.
Additional payment of wages for overtime work.
Break time 60 minutes.

Conditions of treatment/bonus:
・Semi-annual salary system
・Separate payment for transportation expenses (up to 20,000 yen per month)
・Housing allowance (according to our regulations)
・Dependent allowance (according to our regulations

・Various social insurance
・There is a raise
・Commutation allowance payment (up to 20,000 yen per month)
・Dependent allowance (only for regular employees)
・Nursing care leave
・Prenatal leave/childcare leave *Many acquisition results
・Housing allowance (for regular employees only)

Sundays, Sundays, national holidays, Summer vacations, year-end and New Year holidays, condolence leave, paid leave (can be taken in 1-day, half-day, hourly units).

Application Method:
Please apply from the site below (registration required)
Please send us your update English & Japanese resumes at: recruit@b-causebd.com

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